To place an order on the Royal Bois site there is nothing more, you just have to follow the following steps.
If you have already placed your order and made the payment and want to make an order modification. Please contact us as soon as possible here.
You want to cancel an order you have previously placed, then contact us within 2 days of placing your order. Contact us here.
Specify your name, First name, plus why you want to cancel your order. We cannot guarantee the cancellation of your order.
You have placed an order on our site but you have entered the wrong delivery address. So we have to act quickly, and send us an email within 2 days of the order placed in contacting us here.
On our site, delivery costs are free.
After your order is placed we have an average of 4 days for your product to be shipped. After shipping and processing time varies depending on the type of product.
If you still have not received your order within a maximum of 30 days, please contact us via this form to inform us of the situation. p >
Our average delivery times are 2 to 14 days except when the time is specified in the product description.
Our site sells items from several producers as well as our own. So if you have ordered several products, they will probably arrive at your home in different packages. Our stocks are mostly located in China.
So don't worry if you get one before the other.
We mainly deliver in France, Switzerland, Belgium, Luxembourg and Canada.
We also deliver internationally but with delivery costs that are added to the order.
If the product you wish to order is no longer in stock then the product will be displayed as sold out just below the "ADD TO CART" button
Our products may not please everyone, so we guarantee a 30 day refund after receipt of the package, under certain conditions To make a refund please contact us.
First of all try to find and analyze the problem you have, then contact with our team by email. By correctly explaining the problem encountered, by attaching photos of the problem to us.
We can then guide you through the problem in question.
The warranty works for non-consumable products.
The warranty lasts 30 days after receipt of the product in question. Contact us and explain the reasons for the refund.
Note that using a blade to cut iron is not refundable if you know what I mean.
If you have a coupon and want to use it, it's very simple. When you have finished adding your products to the basket, clicking on the "PAYMENT" button will bring you to the page where you will have to enter your delivery details. At the top right of the page, you have an area to insert your promo code, then once done, the price will be calculated automatically based on the discount voucher.
We are sorry but our Royal Bois site does not allow you to pay for your order in several installments. We are trying to find the system that would allow us to do so, in order to provide you with better customer service.
You can pay by credit card or PayPal. We do not accept bank checks, transfers or payments upon receipt.
Our store is secure thanks to SSL encryption including data protection for online banking services
By credit card,
PayPal or Stripe
30 days from receipt of your
package to change your mind
Assistance 9 a.m. - 7 p.m.
Weekends 9 a.m. - 12 p.m.
Delivery is tracked and free!