Delivery & after-sales service
Delivery - Royal Bois
Any order placed on our website does not require any additional delivery cost from you.
Our partners are TNT, GLS, UPS & CHRONOPOST
The order processing time may vary from 1 to 4 days.
Free shipping for all orders.
Our delivery times are 2 to 10 days, it differs from each product we offer on our site.
We mainly deliver to France, Switzerland, Belgium, Luxembourg and Canada.
Namely that we are present all over Europe.
We also deliver internationally but with delivery costs added to the order.
SAV - Royal Bois
We answer all your questions whether it is related to one of your orders or any question in 24 / 48h and 7 / 7d by contacting us here.
Note that we fully reimburse all non-consumable products, you just need to send us a photo of the product (s) in question.
If you are requesting a refund because your package has still not been received, then we will issue a refund after 60 days while we investigate.