Refund policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must show us a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. < br>
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item that is not in its original condition , which is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any item which is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item , we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within a specified number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact the entity that issued your credit card, as it may There may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please please contact us at contact.royalbois@gmail.com.

Sale items (if applicable)
Only regular price items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact.royalbois@gmail.com.

Gifts
​​If the returned item was identified as a gift at the time of purchase and if it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift upon purchase, or if the giver of the gift preferred to receive the item for you first. offer later, we'll send a refund to the giver of the gift and they'll know you've returned the item

Shipping
To return a product, you You must make contact and we will provide you with everything you need to return the product.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $ 25, you should consider using a delivery service that allows you to track the shipment or purchase insurance Delivery. We do not guarantee that we will receive your returned item. .
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    30 days from receipt of your
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  • Customer service 7 days a week

    Assistance 9 a.m. - 7 p.m.
    Weekends 9 a.m. - 12 p.m.

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