Shipping policy

Shipping policy

Royal Bois (“we” and “we”) is the operator of (https://royal-bois.com/) (“Website”). By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and set expectations for our service.


1. General

Subject to stock availability. We try to maintain accurate stock accounts on our website, but from time to time there may be an inventory discrepancy and we will not be able to process all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you would prefer to wait for the restocking of the out-of-stock item or if you would prefer us to issue a refund.


2. Shipping costs

Shipping costs are calculated during payment according to the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase.

This price will be the final price of the shipping costs for the customer.


3. Returns

3.1 Return due to change of mind

Royal Bois will gladly accept returns due to change of mind provided that a return request reaches us within 30 days of receipt of the item and is returned to us in its original packaging. 'original, unused and in resalable condition.

Return shipping costs will be paid at customer's expense and will need to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this is complete via email.

(Royal Bois) will refund the value of returned goods but will NOT refund the value of shipping charges paid.


3.2 Returns under warranty

Royal Bois will be happy to honor any valid warranty claims, provided that a claim is submitted within 90 days of receipt of the items.

Customers will need to prepay the return shipping cost, but we will refund you if a warranty claim is successful.

Upon receipt of the items for a warranty claim, you can expect Royal Bois to process your warranty claim within 7 days.

Once the warranty request has been confirmed, you will have the choice between:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. Terms of delivery

4.1 Transit time at national level

In general, domestic shipments are in transit for 2-7 days


4.2 International transit time

Typically, orders shipped overseas are in transit for 4-22 days. This varies greatly depending on the carrier you have selected. We are able to give you a more accurate estimate when choosing your courier at checkout.


4.3 Shipping time

Orders usually ship within 2 business days of order payment

Our warehouse operates Monday to Friday during normal business hours, except holidays, when the warehouse will be closed.In these cases, we take steps to ensure that shipping delays are kept to a minimum


4.4 Change of delivery address

For change of delivery address requests, we are able to change the address at any time before the order is dispatched.


4.5 Shipping by PO box

Royal Bois will ship to PO box addresses using postal services only. We cannot provide courier services to these locations.


4.6 Shipping to military address

We can ship to military addresses using USPS. We cannot offer this service using courier services.

4.7 Out of stock items

If an item is out of stock, we will wait until the item is available before shipping your order. The existing items in the order will be reserved while waiting for this item.


4.8 Delivery time exceeded

If the delivery time has exceeded the expected time, please contact us so that we can investigate.


5.

notifications tracking

Upon shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the carrier.

6. Packages damaged in transit

If you find a package damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.


7. Duties and taxes

7.1 Sales tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import duties and taxes

For international shipments, import duties and taxes may be required. Royal Bois pre-calculates these costs and displays them at checkout and gives customers the choice to prepay these duties and taxes, or pay them separately upon arrival in your destination country. Royal Bois encourages customers to prepay duties and taxes, as prepayment for these will facilitate a faster delivery time, as they will be less likely to be subject to delays at customs in their destination country.

If you refuse to pay duties and taxes on arrival in your destination country, the goods will be returned to Royal Bois at the customer's expense, and the customer will receive a refund for the value of the goods paid, less return costs. . The cost of the initial shipment will not be refunded.


8. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order ships. If an order has already been shipped, please refer to our refund policy.


9. Insurance

Packages are insured against loss and damage up to the value indicated by the carrier.


9.1 Process for packages damaged during transport

We will process a refund or replacement as soon as the carrier completes their investigation of the claim.


9.2 Process for packages lost in transit

We will process a refund or replacement as soon as the carrier investigates and finds the package lost.


10 Customer service

For any customer service request, please send us an email to contact@royalbois.com


Shipping policy generated on Easyship.com

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  • Secure payment

    By credit card,
    PayPal or Stripe

  • Satisfaction guaranteed

    30 days from receipt of your
    package to change your mind

  • Customer service 7 days a week

    Assistance 9 a.m. - 7 p.m.
    Weekends 9 a.m. - 12 p.m.

  • Free delivery

    Delivery is tracked and free!